Refund Policy

0114-day money-back guarantee

This policy applies to The Ultimate Car Detailing Digital Toolkit (US$997), the digital product sold by Holding SMG LLC, doing business as Elevate, on elevate-smg.com. It is part of our Terms of Service & Sale.

02How to request a refund

• Email roland@elevate-smg.com from the email address you used at checkout, with the subject line "Refund request".
• Include your order number or the date of purchase. You do not need to give a reason, but feedback is always welcome.
• Your request must be sent within 14 days of the purchase date shown on your order confirmation. The date of your email counts.

You can also call +1 (305) 464-4211 (Mon–Fri, 9am–6pm ET); we will confirm your request by email.

03Timing & method

We confirm your request within 2 working days and issue the refund within 10 working days of your request. Refunds are made in full, to the original payment method only. Depending on your bank, it can take an additional 5–10 working days for the amount to appear on your statement.

Your access to the toolkit is closed when the refund is issued. Any materials you downloaded remain subject to the license restrictions in our Terms and may not be used or shared after a refund.

04Exclusions

• Requests received more than 14 days after the purchase date are not eligible, because the full content of a digital product is delivered and accessible from the moment of purchase.
• We may refuse a refund in cases of fraud or abuse, such as repeated purchases and refunds of the same product, or bulk downloading of all materials shortly before requesting a refund.
• Partial refunds are not offered; the guarantee is a full refund within 14 days.

Nothing in this policy limits any non-waivable rights you have as a consumer under the laws of your state or country.

05Access problems

If you did not receive your access email, or cannot log in, this is not a reason to lose your guarantee: contact us and we will restore your access the same working day. The 14-day period still runs from your purchase date, so please reach out as soon as you notice an issue.

06Contact us